8mbet app's Privacy Policy

1 Introduction & Scope

8mbet app is a trusted online betting and gaming platform in Bangladesh. We believe privacy is a fundamental right for every user. This Privacy Policy ("Policy") describes our commitment and approach to collecting, using, and protecting the information of 8mbet app website and mobile application users.

By creating an account, visiting the website, or using any of our services on 8mbet app, you agree to this Privacy Policy. This Policy forms part of 8mbet app's Terms and Conditions, and both apply together.

We may update this Privacy Policy from time to time. For significant changes, we will notify you by email or via a platform notification. We recommend checking this page regularly.

2 What Information We Collect

8mbet app collects your information in various ways. Below is a detailed breakdown of what data we collect and why:

a) Information Provided Directly

• At registration — full name, date of birth, mobile number, and email address.
• During KYC verification — national ID number, passport, or driving licence details.
• At the time of payment — your Mobile Banking, Nagad, or Rocket account number (we do not store full card or bank account details).
• When contacting support — details of your messages and complaints.

b) Automatically Collected Information

• IP address and device type (mobile/desktop/tablet).
• Browser information, operating system, and language settings.
• Time spent on the site, pages visited, and buttons clicked.
• Login timestamps, session IDs, and security-related logs.

c) Information Collected from Third Parties

• Transaction confirmation details received from payment providers.
• Risk assessment data from fraud prevention services.
• Identity verification results from KYC service providers.

3 How We Use Your Information

8mbet app uses your information only for legitimate and specific purposes. Below are the main reasons we use your data:

8mbet app never uses your information beyond these defined purposes. You can opt out of marketing communications at any time.

4 Data Sharing & Third Parties

8mbet app never sells your personal information. However, limited data may be shared with trusted partners in certain circumstances:

• Payment Providers: With Mobile Banking, Nagad, and Rocket solely for processing transactions.
• KYC Services: With authorized agencies for identity verification purposes.
• Technology Partners: Hosting and security service providers that support platform operations.
• Legal Authorities: To relevant authorities where required by court order or legal obligation.
• Fraud Prevention: With Anti-Money Laundering (AML) agencies when required.

All third parties we work with are bound by strict confidentiality agreements and may not use your data beyond what we have authorized.

5 Data Retention & Security

Your data is stored on internationally certified secure servers. 8mbet app employs the following security measures:

• 256-bit SSL/TLS encryption — your data is fully protected during transmission.
• AES-256 encryption — applied to all data stored in our databases.
• Two-Factor Authentication (2FA) is available to keep your account secure.
• Regular security audits and penetration testing.
• 24/7 system monitoring and intrusion detection.

Your data may be retained for a defined period after account closure to meet legal obligations — typically 5 years. After that, it is securely deleted.

6 Cookies & Tracking Technologies

8mbet app uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: For login sessions and security — the site cannot function properly without these.
• Performance Cookies: For analyzing site speed and usage patterns.
• Preference Cookies: To remember your language and display preferences.
• Marketing Cookies: To show relevant ads and offers (with your consent only).

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

7 Your Privacy Rights

8mbet app respects your privacy rights. You have the following rights:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You can update any information that is incorrect or out of date.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a commonly used format.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.
• Right to Object: You can object to your information being used in certain ways.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. Please note that in some cases, complete deletion of data may not be possible due to legal obligations.

8 Children's Privacy

8mbet app is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

Age is verified at registration and confirmed through identity documents during the KYC process. If we ever become aware that a minor's data has been collected, we immediately close the account and delete the information.

9 Changes to the Privacy Policy

8mbet app reserves the right to update this Privacy Policy when necessary. Changes may include:

• When new services or features are introduced.
• Due to legal or regulatory changes.
• When security improvements are required.
• Based on user feedback.

For significant changes, we will provide at least 30 days' notice. Continued use of the platform after any changes takes effect constitutes your acceptance of the updated Policy.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our dedicated privacy team is available 24 hours a day, 7 days a week.

• Live Chat — available from any page on the site for instant support.
• Email: [email protected] — Typically responded to within 24 hours.
• Please include "Privacy Request" in the subject line when submitting a data rights request.

Before Contacting Us FAQ page Check there first — you'll likely find the answer you're looking for.